Learning and development leaders from top customer service-focused brands joined Brightwave Group MD Jonathan Archibald to launch a new report exploring the impact of digital transformation on the customer experience – and the colleague experience – in 2017.
The latest industry and Brightwave news.
Caroline Freeman, Director of Design at global learning and performance agency Brightwave Group, celebrated success at Wednesday night's first ever Learning Technologies Awards ceremony in the Learning Designer of the Year category. Nearly 800 guests gathered at the Park Plaza Westminster Bridge Hotel, London on 30th November for the newly rebranded awards gala to recognise the best in digital learning technologies and solutions.
Jonathan Archibald, who has worked at Brightwave for 11 years, has been appointed Managing Director.
Brightwave's partnership with The Chartered Institute of Marketing (CIM) has transformed continuing professional development (CPD) for the global membership of marketing professionals.
Brightwave's experts reveal how L&D can use cutting-edge techniques from game design and marketing to reach new audiences.
Caroline Walmsley, Brightwave's MD provides a clear view of how to overcome the challenge of employee engagement in her inaugural blogpost for Training Journal Magazine.
Interactive video is key to delivering engaging learning experiences, determined Brightwave, the leading agency for next generation learning, at an interactive session they hosted at Learning Solutions in Orlando, Florida.