Our clients and
case studies

Severn Trent is a UK water company listed on the FTSE 100. Providing such a vital service amid fierce competition and a strict regulatory environment demands ongoing skills and compliance training for their learners.

With this business-critical learning provision spread across multiple legacy systems, Severn Trent decided to consolidate and optimise digital learning in a single platform, tessello.

The new system, which provides the learner a clear and needs-based set of tailored learning experiences, has already shown significant improvement in learner engagement with inevitable knock on benefits for productivity.

Results

  • 109,836 hours of learning completed

  • 64,563 resource launches to date

  • 28,062 resource completions to date

Results:

8 days faster speed to competence
= £1.2m pa productivity gain

Objectives:

increase speed-to-competence, increase productivity, reduce attrition, reduce classroom time and improve staff engagement.

Audience:

1,500 new customer support staff p/a

Solution: Blended

  • E-learning
  • Videos
  • Simulations
  • Games
  • Quick-start guides
  • Face-to-face

Winner:

Objectives:

Mandatory training to highlight the Trust’s key guidelines for mitigating the risks of social media.

Audience:

Employees and volunteers with social media responsibilities.

Solution:

Reflecting the Trust’s values this visually impactful program provides a rich learning environment. Combining a compelling mix of real-life examples, case studies, scenarios and video tutorials this program effectively embeds the important do’s and don’ts around professional use of social media.

Results:

‘The look and feel of our final course is fantastic, and the response of the rest of the organisation has been testament to that.’

‘I’ve just gone through the social media e-learning and think it’s brilliant! Really clear, informative and funny!’

Results:

Client feedback scores:

  • Delivering on business needs 5/5

  • Creativity 5/5

  • Technical expertise 5/5

  • Fit for purpose? 5/5

Objective:

Promote the values of diversity, inclusion and respect.

Audience:

14,000 employees worldwide.

Solution:

Driven by an engaging, thought-provoking video drama that highlights the impact of unconscious bias and lack of inclusivity. As the drama unfolds, the learner gradually perceives the different characters’ points of view. They experience the blind spots that lead to less effective decision making and eventually realise the benefits accrued from drawing on the diversity of views within a team. Finally, they view the scenarios played out differently as more inclusive decisions are taken along the way.

Objective:

Deliver consistent compliance training to embed core regulatory knowledge.

Audience:

Employees worldwide from junior staff to senior management.

Solution:

High-impact, campaign-style solution acting as a ‘blueprint’ for all digital learning at RSA. Addressing a mix of subjects including anti-bribery, whistle blowing, insider trading etc, this visually attractive program offers:

• Realistic scenarios
• Interactive video
• Gamified assessments: Campaign assets ie posters, emails and an ethical profiling tool to reinforce learning points

Results:

• Pass rates increased to 95%.

‘The average time saving of two hours per learner, equates across 13,500 learners to an initial labour efficiency worth c. USD$1,000,000 per year.’

Results:

Winner of TWO awards including the Special Selection at DevLearn DemoFest, the USA’s leading learning technologies event.

Objective:

Inspire bartenders to serve Diageo products and develop their customer service skills.

Audience:

Bar staff globally.

Solution

Digital learning:

• Interactive video scenarios
• Instructional videos
• Game-based activities

Objective:

Improve customer service; increase market share; decrease waste.

Audience:

M&S food halls staff

Solution:

Blended:

• E-learning
• Workbook
• Key fob
• Learning platform
• Face-to-face

Results:

Store manager surveys highlighted
significant behavioural change among customer assistants.

Results:

Since its launch, thousands of comments and replies have been shared in the community and each learner has completed over 80 learning resources.

First Rate had this to say:

“We liked the simplicity of tessello: the fact that it is not only a next gen LMS but also a coaching platform, allowing colleagues to comment or give immediate feedback; the ease with which we could manipulate the platform; and of course its social learning functionality.”

Oliver Daly, Learning and Development Consultant at First Rate

Project brief:

First Rate wanted a new, long term L&D approach that would create thought leaders, reveal key players and share knowledge amongst their teams. The talent was there – it just needed unlocking.

Solution:

We gave them ‘FRESello’, which empowers users to:

  • engage in small specialist communities
  • shine as a subject matter expert
  • feel closer to their leaders
  • access bitesize learning
  • access blended learning content, as curated for their own needs and preferences.

Solution

Digital learning:

• Interactive video scenarios
• Instructional videos
• Game-based activities

Project brief:

Unison wanted to boost unity and organisational identity, reflecting the same community feel that they stand for. And knowledge sharing needed to feed into this.

The question was, how do you bring together thousands of physically divided staff and activists from one of the world’s largest trade unions?

Solution:

Brightwave developed for Unison their own, branded tessello platform, known throughout the union as ‘Organising Space’. This platform provides space to problem solve as part of a wide community, keep up to date with the latest headline and campaign information and go from beginner to expert in any skill or discipline.

Results

 

UNISON were thrilled with the results.

 

To find out what UNISON’s General Secretary Dave Prentis thinks about the Organising Space, CLICK HERE.

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